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Need help with your product purchase? Please email for assistance. Please note that support is limited to issues with downloading the files. We are unable to assist with troubleshooting printer issues, customizing the stationery, teach you to use software, or any similar issue. This includes helping you figure out how to use the stationery in Microsoft Word, which is a feature we don't even come close to implying is included. These are PDF files, not Word Documents or images.